Terms of Service

Last updated: 13 September 2026

1. About these terms

These terms apply to services provided by TBR Consultancy (“we”, “us”), registered in England & Wales under company number 16577986, to the client (“you”). By engaging us you accept these terms. Where we have issued a written proposal or scope document, that document takes precedence over these terms if the two conflict.

2. Scope of services

We provide independent research, comparison and advisory services relating to technology and digital tools. Our services are advisory only. Unless expressly agreed in writing, we do not implement, administer, host, monitor or operate any system on your behalf, and we do not act as your outsourced information technology department.

2.1 Not a software supplier or distributor

We are not a software vendor, reseller, distributor or licensing agent for any product we may mention. We do not supply software, hardware or licences, we take no commission, mark-up or referral payment from any supplier, and any purchase you make is made by you, in your own name, directly from the supplier concerned.

2.2 Not a security or compliance certification

Our services do not constitute a security assessment, penetration test, certification, accreditation, audit or compliance opinion of any kind. We do not hold security certifications and we do not certify that any system, process or configuration meets any particular standard, including any statutory, regulatory or contractual requirement. Where your circumstances call for certification or a regulated opinion, we will tell you so and you should engage a suitably qualified professional.

2.3 No guarantee of outcome

We provide recommendations based on the information available to us at the time. We do not guarantee any particular outcome, saving, level of performance, or continuity of any third-party service, and we do not warrant that any system will be free from fault. Any decision you take following our advice is your decision, taken on your own judgement.

3. Fees and payment

Fees for entry-level work are fixed and are set out in writing before work begins. Payment terms are 50% on agreement of scope and 50% on delivery, unless otherwise agreed in writing. Invoices are payable within 14 days. Fees are exclusive of VAT where VAT is chargeable.

3.1 Additional work

If additional work is required beyond the agreed scope, we will set it out in writing and obtain your agreement before carrying it out. We do not charge for time outside the agreed scope without that agreement.

3.2 Cancellation and refunds

Where work has not yet begun, any fee already paid is refunded in full. Once work has begun, fees cover time already spent and are not refundable. Ongoing support arrangements may be cancelled by either party on 30 days’ written notice.

4. Your responsibilities

You agree to provide accurate information about your systems, to give us reasonable access to the people who can answer questions, and to make your own arrangements for backups before any change is made. You are responsible for decisions taken on the basis of our advice and for complying with any legal or regulatory obligation that applies to your business.

5. Confidentiality and data

We treat information you share with us as confidential and use it only to carry out the work you have asked for. We do not copy your systems or take extracts of your data. Our handling of personal information is described in our privacy policy. Both parties agree to keep confidential any information that is not already public, and this obligation continues after the engagement ends.

6. Intellectual property

Documents, recommendations and reports we produce for you may be used freely within your own business. Our underlying methods, templates and working materials remain ours. Nothing in these terms transfers ownership of any third-party software or content.

7. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of or in connection with the services is limited to the total fees paid by you for the engagement in question. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of data, or loss arising from the acts, omissions or failures of any third-party supplier or service.

8. Termination

Either party may end the engagement in writing. You pay for work carried out up to the date of termination. Clauses dealing with confidentiality, intellectual property, liability and governing law continue to apply after termination.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

10. Contact

Questions about these terms can be sent to support@tbr-consultancy.services or by telephone on +44 7799 743250.